Try to clear the username and password fields and re-enter it. Make sure the URL it is trying to access is.Word 2003/2008/2011: Click the Tools menu > EndNote (or EndNote Web) > Cite While You Write Preferences and select the Application tab. Word 2007/2010/2013: Click the Preferences button and select the Application tab. If the issue continues, please check the Cite While You Write Preferences in Word.If it is recognized, with the EndNote online page opened try to insert references in your Word document. Please try logging in through and check whether your username and password are recognized. Please use the following steps to resolve this issue. If you are unable to connect Cite While You Write to EndNote Online.
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